For most international destinations: Buyers are responsible for any customs and import taxes that may apply to their order. These fees, if applicable are typically charged directly to you upon delivery and are separate from shipping costs. I am not responsible for delays due to customs.

For USA orders: Due to new USA import regulations, certain duties and tariffs must now be paid upfront before shipping rather than upon delivery. If these fees apply to your order, I will contact you with the amount, which must be paid before your order ships. If you refuse to pay required upfront fees, your order will be cancelled with a 25% restocking fee applied to the refund.

Local pick up:  Orders placed on or after December 20th  will not be available for pick up before Christmas. Regular availability for local pick up will resume on December 27th.

Shipping: Orders placed on or after December 20th will not be shipped prior to Christmas. Regular shipping times will resume on December 27th.

If you’re planning to ship one of my lamps—or any fragile item—I’ve put together a step-by-step guide based on the method I’ve used successfully for years.

Check out my How to Safely Pack a Fragile Item for Shipping page for all the details.

Local pickup is available to customers in Nova Scotia. If you select “Local pickup” at checkout, I’ll prepare your order for collection at a designated pickup location in Cole Harbour.

What happens after you order
You’ll receive two emails:

1. Order confirmation (automatic) — this confirms your order was received, but does not include pickup details.
2. Pickup notification (from me) — sent within 24–72 hours (up to 3 business days). This email includes the pickup location name, address, and business hours, plus what to do when you arrive.

Important notes

• Local pickup is intended for customers who are able to collect in Nova Scotia. If local pickup is selected but collection isn’t possible, shipping can be arranged before fulfillment at an additional cost (confirmed with you in advance).
• Into the Mystic (1082 Cole Harbour Road, Cole Harbour) is my pickup location for local orders. The store does not sell or display my work – it is a pickup location only for orders placed through my website.
• Please collect your order within 7 days of the pickup notification unless other arrangements are confirmed in advance.
• If you can’t collect within that timeframe, contact me — I’m happy to help with alternate arrangements.

Questions? Please reach out anytime.

My site can calculate shipping costs internationally in the shopping cart. Once you enter your shipping address, shipping costs will be displayed. If you have any questions about international shipping options, please contact me.

USA Shipping – Important Notice: Due to new USA import regulations, certain duties and tariffs must now be collected by the shipper at the time of shipping rather than upon delivery. My site cannot calculate these fees automatically. If these upfront fees apply to your order, I will contact you before shipping with the exact amount. These fees must be paid before your order can be shipped.

Your Responsibility: It is your responsibility to understand your country’s import laws and duty requirements. If you place an order to the USA and then refuse to pay the required upfront fees, your order will be cancelled and a refund will be issued minus a 25% restocking fee to cover my costs.

Note: For other international destinations, any import duties or taxes are typically charged directly to you upon delivery and are separate from the shipping costs calculated at checkout.

Shipped orders are packed with care and shipped using services that include coverage while in transit. I select the most appropriate carrier for each order based on destination, value, and service availability.

If an order is lost or damaged during shipping, please contact me as soon as possible so I can assist with the next steps.

In the event of loss or damage, the shipping carrier may require photos of the packaging and contents, and in some cases the original packaging may need to be retained until the claim is resolved.

PO Box deliveries (Canada Post)

If a PO Box address is provided, the order must be shipped via Canada Post, as courier services cannot deliver to PO boxes.

Please note that Canada Post does not offer damage coverage for fragile items such as glass. While lost packages may be covered, damage to fragile contents is excluded under their terms.

If damage protection is important to you, please consider using a non–PO Box address so that alternative carriers can be used where available.

In order to calculate shipping fees it requires three things.

1. Item weight

2. Package size.

3. Destination.

Because each items is unique the size and weight of each item will vary. Therefore in order to calculate the cost of shipping for an item please simply add it to your cart and enter your postal/zip code. The site can then calculate the shipping rate.

When smaller items are added to a larger order, the total shipping rate may not be accurate. The shipping calculator does not know if items can be shipped together therefore it calculates items for individual shipping. If for example multiple items can ship in the same box, this will reduce the actual shipping charge. In any instance where I can reduce shipping costs you will always be refunded any postage overage. Please contact me if you have any questions about shipping.

Local pickup does not include shipping and requires in-person collection in Nova Scotia after confirmation.

Shipping Update (as of May 2025)

Due to ongoing disruptions and repeated strikes at Canada Post, I have permanently switched to alternative delivery services for all orders placed through my website.

What this means:

• I will still ship worldwide, just not through Canada Post by default.
• I now use multiple carriers, selecting the best option based on price and service availability at the time of shipping.
• PO box delivery is no longer available by default due to this change.

PO Box Shipping: If you need shipping to a PO box, I can ship via Canada Post as long as they are not on strike at the time of shipping. Please note that any Canada Post delays are beyond my control.

No extra cost to you: The alternative shipping services are reliable and comparably priced. As always, I also cover the cost of shipping and packing materials (boxes, wrapping, packing). This change is about ensuring you receive your orders safely and without delay—I can no longer rely on Canada Post as I have in the past.

Thanks for your understanding and continued support. If you have any questions, please contact me.

Delivery time primarily depends on the shipping option you choose and the destination. I strive to pack and ship all paid orders as quickly as possible. For in-stock items, this is usually within three business days unless customisation or unforeseen circumstances cause a delay. If there’s an unexpected delay on my end, I’ll notify you promptly. Otherwise, you can expect a shipping notification within three business days of completing your order. Once your package is handed over to the shipping carrier, the delivery process is entirely managed by them, and I have no control over the delivery timeline.

Local pickup orders are prepared specifically for collection and held for a limited time. If an order is not collected within 7 days of the pickup notification and I don’t hear from you, the order may be cancelled.

In these cases, a 25% restocking fee may be applied to the refund to help cover preparation and handling time.

If you’re unable to collect within that timeframe, please get in touch — I’m always happy to work out an alternative, including shipping where possible.

Sale items: Because sale items are offered at a reduced price, they are non-refundable. If collection or shipping is not arranged within 30 days, the item may be donated to charity.